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stephen s.

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Experience: Business

Member since August 2018

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1 Review by stephen

The Operating Agreement that Legal Zoom created was a total of 15 pages and the last two pages were Exhibit's A and B with literally no documentation. It was created in July and I needed to make some adjustments. Of course, I needed to go through one of their contracted companies and in this case it was Dunlap Bennett & Ludwig. Documentation shows that they up charge customers a $39 fee to review documents over 10 pages. Under 10 pages are free. The next break it 11-15 is $39 and more than that is $99. My Legal Zoom document has 15 pages. I was okay with the extra $39, but then Dunlap and Bennett said that their fonts change the document to 17 pages and that they will need to charge me the $99 fee. I told them that I would just rather cancel the service altogether and work with a real attorney. I also cancelled my request to trademark a logo at the price of $815 as well. I need to get this done, but I still think that a local attorney would have that done for me at the same price point if not lower. Thoughts?
LegalZoom S. – Legalzoom.com Rep
Hi Stephen, we're sorry about what occurred with your attorney consultation and with your customer service experience. Usually the attorney consultations & subscription cancellation process goes more smoothly and we apologize that you experienced us at less than our best. Your comments and experience are important to us and we appreciate your feedback. If you would like to discuss this further, please feel free to contact us via help@legalzoom.com.

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