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Two days ago, place order for shoes as Christmas gift for my wife. Order went thru and charged my card. Shortly after email stating one item was removed. Asked if still wanted the rest of item, I acknowledge yes.
Check my card, they charge my card again.
Today I made to online purchase of two different orders. One order went through.
The other acknowledge the charge, Shortly after it email saying it was canceled.
Check iT was trying to show pickup was in Oregon, not Woodlands, Tx.
I reorder making sure it was here, something happened. Check my card and low and behold, I had two charges, totally $400.00. Call customer service and went through all the verification and they wanted to place the order again and charge my card again. They said it will refund you in 7,-10 days it be ok. No after 3-bad charges on my credit card for $600.00 by Macy's, it NOT OK.
Do not do Business with them, they do not care about you. It sales numbers for them!
Tip for consumers:
DO Not shop with Macy's online.
Will not be KIND to you and make all kinds of reasons this happened and it be OK.
HA!
Lying DEVIL
Products used:
Shoes, suits and cosmetic.
Christmas Gifts
Purchase was to come with free gift if purchased online. Did not happen & the excuse was as long as their supplies lasted!
Next online order November 30th, emailed CS many times, always in transit. CS on Christmas eve told me I did not receive it & they get with me in the next 24 hours! One of my finds missed Christmas because of "Failure" of Customer Service to do their job. Plenty of time to make it right... They just don't care! Never... Never shop online with them!
Products used:
Nothing...failure to deliver!
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