Stephen s.

I had to sent a pair of boots back that fell apart. Timberland honored Their warranty but instead of replacing the boot they issued me a gift card. Well fine but the gift card was considerable less then what I paid and did not cover the cost of shipping boots back to them either.
I used the gift card on timberland.com bought another pair of boots also having to spend more money out of pocket to get a boot that should have been replaced at no charge. They sent me the wrong boot and when I called to inform them I was ignored and basically told too bad! My only option was to return them and wait for another refund before reordering? Really?! Timberland you have the worst customer service I have ever experienced. You have lost a loyal customer forever...