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Stephen M.

  • 2 Reviews
  • 0 Helpful Votes
  • 0 Thank Yous

Experience: Autos & Vehicles

Member since October 2020

  • Reviews

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  • First Review

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2 Reviews by Stephen

10/22/20

Got a bid for approximately $10,000 worth the patio extension and two sidewalks around the house. Satisified with bid and the work outlined in the written bid, yet contractor on the first day was too busy to be with his crew, said he was busy with meetings. The crew did not know specifics, knocked on my door, and asked me questions; the then-owner calls me and complains that I am "talking" to his crew. This is my fifth house, my father built homes for nearly 50 years, and I sledgehammered out a bunch of concrete working my way through college. For $10K, I was getting a bed of gravel (see picture) surrounded by 3-4 inches of concrete on each side. Basically, a sidewalk on top of a gravel bed. Won't last, have to pier this down to the frost line with a patio this large. 7 plus piers were in the bid, yet the crew did not know what I was talking about. The crew was building forms for steps with a 6-inch run and rise when the bid stated a three-foot run and short rises with a minimum of three to four steps. Then the owner says if I (the customer) talk to his crew again, he will pull them. A threat? What? For $10K. I said, go ahead and pull them; I will not manage your crew if you are too busy not to be here. Good riddance. Check out the owner's legal background and hist; it tells a story.

Tip for consumers:
Look up specifics on how to pour and stabilize concrete, frost lines for heavy sections, type of gravel (try to use inexpensive crushed concrete) , how to frame and make sure they are all in your bid with specifics

10/5/20

Ordered HSE wheels on July 10th, informed me it would be 2-3 weeks for wheels and tires for Porsche 911 C4S. No problem. $7200 paid then but never heard to any follow-up, updates (all initiated by me). Not COVID problem. Then, no center caps nearly three months later, see pics below. No paperwork, warranty, care instructions, tires half-filled with air, a mess. Called numerous times, hours on hold just to talk to someone, then forwarded to another, more hours on hold. Asked for management constantly, no return calls treated very poorly. Management call, forget it. Get your wheels elsewhere like from HSE direct. Finally, HSE took care of it in 24. Hours after calling them direct. Center Caps cost over $100 alone, wheels look like junk without them.

Tip for consumers:
GO TO ANOTHER RETAILER, YOU HAVE A CHOICE ON ANYTHING THEY HAVE, SOMEONE ELSE HAS.

Products used:
Shipping time, they are not sure, told 2-3 weeks, was two to three months, but took payment of $7200 July 10th.
Wheels for Porsche 911 came and looked like a mess, you think someone at CARID could wipe them down, including the manufacturers (HRE) paperwork, and serial numbers. The bragged about Nitrous Oxide filling at no charge was about 20 pounds light per tire. Worst of all, no response or concern when you call about a problem, never a return call, never a call or ability to talk to management, who said through the first line caller they would not talk to me. Just a disaster, save yourself time, money, and hours on hold time get the same wheels somewhere else, there are other providers. Let my mistake be your resource of a bad operation.

Service
Value
Shipping
Returns
Quality
caridc
Carid C. – CARiD Rep

Dear Stephen,

Thank you for your feedback!

We apologize for the inconveniences with your order.

From what i see on file, we have already contacted the manufacturer to expedite the shipment with the missing center caps to you free of charge.

Please, check your email inbox for details.

Looking forward to your response!

Sincerely,
Consumer Relations Department at CARiD.com.

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