Stephen M.

A SHIFT driver departing a job at a neighbours house managed to put a 3 inch long dent in my car bonnet with his van door.

My neighbour tells me that the driver would have noticed this happening because he struggled to shut his own door, which was at that stage jammed onto the top of my bonnet.

The neighbour gave me the drivers first name and a contact number. The contact number turns out to be a temporary number translation only valid on the day of the job, so useless now.

No complaint form or contact phone number on SHIFT website (usually a pretty clear sign that they're not interested when things go wrong).

Initially contacted the SHIFT through Facebook but but received no reply. Tried contacting SHIFT CEO on Facebook - nothing, I've also contacted them by email and received no reply in 8 days.

SHIFT don't seem interested in helping me contact the driver, and put the situation right.

SHIFT were however very quick to get my review taken down from some websites, for including the name of their CEO - so that doesn't appear here!

I really wonder how many of these drivers have any kind of insurance that is valid for commercial use.

Are SHIFT even vetting for drivers for that?

Who is liable if your goods are damaged in transit?

The SHIFT Website addresses neither of these questions.