Stephen L.

What a shocking experience from marks and Spencers on line floral delivery. Ordered on Wednesday of Xmas week for the Friday, not delivered so I made the call to be told the courier would not deliver, no one from M+S ever called me to let me know this! After several conversations they refunded my £35 and offered me £20 good will! Considering the huge disappointment, the really late notification and the time spent on phone I consider the £20 INSULT! Not even the offer of another bouquet free for £35... lost a customer for life... and they wonder why they are going down the pan!... what an opportunity they had to put right and WOW a reasonably good customer...