stephen k.

Conveniently located, superbly priced and wonderfully staffed. Full breakfast, and full dinner. Did I mention free beer on tap? Save your company money and personal aggravation of driving in Northern Va. Absolutely wonderfully staffed, pleasant, well appointed, and scores very high on Trip Advisor for a reason(s). Did I mention free beer?

Total fraud! Customer service is a farce. Hotwire booked two rental cars and I had no clue what rental was supposed to be the correct one. Customer service agents cannot help you resolve anything... 3 hours on hold, 3 transfers and not one could tell me what was the correct rental car. Making matters worse after making a formal complaint I received message after message on my work phone where they leave an inoperative toll free number telling me to call them back. The number they call from is for outgoing calls only. The number they leave... inoperative. Nothing but condescension from the two people leaving messages... they repeat the behavior when called out on twitter.

This was a great company about 3 years ago. Now you get routed to an overseas customer support center that cannot help you at all. They will not refund any money at any time for any reason. This is now a bottom feeder company.