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I feel very disappointed that i received a brown pair of boots instead of the black pair that i paid for, this so very inconveniencing. I now do not know weather i should pay for another pair or i might end up with something else... Disappointed...
Stephen K.'s review of NewChic earned 4 Very Helpful votes
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Dear Stephen K.,
Thank you for placing your order on Newchic. We are sorry for the issues you have experienced.
We truly understand how frustrated you are and feel terribly sorry for all the inconvenience caused. But we sincerely hope you can give us a chance to fix this issue and give you a satisfactory solution.
If you are receiving the wrong items, please contact our after-sale customer services. Below is the link.
There we have specific technical staffs to help solve your problem.
https://www.newchic.com/Contact-Us-hc10.html
Steps：Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution
Customer Service response time: Within 24 hours
Our customer services will check it carefully and then offer you a reasonable solution.
Thank you.
Best regards,
Newchic team