Stephen K.

Property: 98 Alfred St, Milsons Point NSW Australia
On arrival at check in time 3pm the keys were no were to be found, we immediately called the booking agent Jason Adams. We waited in the cold with 3 young children for the keys and were repeatedly told they were on their way. We did not get into the apartment until 5.30pm. Once inside the apartment we found no welcome basket as advertised, no clean sheets for the extra bed we had paid for, no second bathroom as listed. What we did find was a pot full of cigarette butts on the balcony and a fridge and freezer full of half eaten food from the previous guests that we were left to dispose of. The problems did not finish there. This property is not well maintained. It was winter when we stayed and the heating system in the second room did not work. The intercom system did not work either which caused a lot of problems considering we were only given one key to the property and with two adults coming and going on different schedules and foreign phones that only worked intermittently, there were a number of occasions when one of us was left standing outside for long periods of time. For what I am assuming was for insulation purposes they had stuffed plastic shopping bags all in the bottom of the sliding door frame that is between the master bedroom and the balcony. It really did very little for the cold air coming in and especially the noise as another thing the booking agent Jason Adams failed to inform us of was that the building was under maintenance and we were awoken at 7.15am to the clanging of scaffolding being assembled outside the apartment. On the first night we were informed that due to the late arrival of the keys we were going to be refunded one nights accommodation due to the inconvenience and issues. We have never been refunded the money and upon leaving the property the booking agent Jason Adams has not returned any of our phone calls and numerous emails regarding the property and the refund promised. We have stayed at many properties like this in Australia on this trip and others and have always had a great experience and never had any problems. My advice would not only to stay away from this property but the booking agent Jason Adams as well. Please also be aware that although this was booked through the HomeAway service, they have no legal power to help resolve these matters.