Stephen J.

We had a great week getaway from California last week. The property was amazing and the service was too. We saw these reviews here but it looks like they were all people who agreed to the cancelation policy and then are upset when issues that these managers have zero control over happen?

But to be fair we booked our stay 2 weeks in advance and knew what we were getting into when we came. But you cant slam a company for a pandemic that is out of anyone's control. If you agree to the terms and cancelation fees, you are responsible. I just hate when people try to shame companies for issues like the one shown here.

The fact that most of these bad reviews are done around the COVID dates tells me the company has a track record of treating guests like us fair.

Stephen J,