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Stephen F.

2 Level 2 Contributor
  • 8 Reviews
  • 5 Helpful Votes
  • 0 Thank Yous

Experience: Business, Society, Computers & Technology

Member since November 2020

  • Reviews

    8

  • First Reviews

    3

  • Thank Yous

    0

  • Fans

    0

  • Profile Views

    68

Review Distribution

8 Reviews by Stephen

4/13/21

I used to think Trustpilot was an honest review site, until I discovered many of my legitimate reviews were being deleted. I'd provide evidence to their compliance team and they wouldn't reply. myhermes.co.uk is an example of a courier company in the UK who have the worst track record of any courier (ref: BBC Watchdog). Yet on Trustpilot 3 of my Hermes reviews were deleted without justification. Trustpilot have a 4.4 out of 5 rating on Trustpilot, and when you look at other review sites, Hermes actual ratings are abysmal, as one would expect from an abysmal company.

Trustpilot is rigged, and it's clear that there is a profit motive somewhere. Disgraceful.

Tip for consumers:
Don't rely on Trustpilot as an accurate or honest gauge of public opinion.

Service
Value
Shipping
Returns
Quality
4/7/21
Verified purchase

I've changed my original review of Aiteck as they have now refunded me. I read several reviews saying this company was a Scam and my communications with them after I cancelled my order certainly left me with zero confidence in them. This plus the fact that the address listed on their website is a residential house address.

I don't know whether Aiteck.co.uk is a legitimate business or a fraudulent one. All I know is they gave me a refund today and so all is fine as far as I'm concerned. Getting the refund was stressful however. Customers would be wise to be very careful in dealing with this company until they are absolutely sure.

Tip for consumers:
Be extremely cautious when dealing with this company as I am not certain they are legitimate

1/21/21

I've written countless emails to Google Business support and I've been sent the same email reply each time. At first I thought it was a bot replying, but there were variations in phrases and names and I eventually concluded - after a dozen emails - that the people working at Google Business don't speak English as a first language. My questions were continually ignored. Even making a complaint was met with the same email response. Shocking service from a company whose profits are obscene.

Tip for consumers:
Don't waste your time emailing them

Service
Value
Quality
11/23/20

I reported a theft by Hermes couriers to IRC Devon and Cornwall Police. The initial officer conducting triage on online reports was a human being: empathic and with her heart in the right place concerning the pursuit of justice. Once the complaint reached the IRC team it was stopped. D and C police decided to settle for Hermes' 'it's lost' explanation, even though the item (value the best part of £1000) was in the possession of the Hermes driver and listed as 'not delivered, damaged' and thus viable lines of enquiry were possible.

If you check Hermes reviews it becomes obvious that there is widespread theft of property entrusted to that courier across the UK and Europe. Property doesn't fall down a big hole somewhere. It is stolen by Hermes staff. Sadly, Devon and Cornwall Police (and presumably the Chief Constable of that force) are content to turn a blind eye to widespread theft and, by extension, massive, annual insurance fraud.

When the Police become administrators more interested in statistics and clearing their desks than the pursuit of justice then we are well on our way to a society founded on profit and self-interest, not one founded on care for fellow citizens.

Parcelnet.co.uk
11/23/20

Hermes UK aka Parcelnet are by far the worst of the worst in courier services. I've been through a new level of hell with this company and discovered a level of obstructiveness, disinterest and collusion with what appears to be widespread theft within Hermes. My parcel (value £760) was in the hands of the driver and out for delivery one minute, and then marked 'lost' the next. Hours and hours of my time has been spent chasing Hermes, from the robotic lackey at the bottom to Marijn de Lange, CEO at the top. None of them were interested. I've since made a complaint to Police and when you look at the negative reviews from the UK public up and down the country, people are reporting the same 'lost' items, items that the driver claims were delivered but were not, and other evidence of widespread theft. This level of theft is supported by Hermes executive, who could not care less about their responsibilities to the public, judging by the obstructiveness of their responses to my emails. All I've tried to do is find out what the driver's explanation is of how he managed to lose my parcel when it was in his possession for delivery.

If you are wise, avoid Hermes and Parcelnet (who own Hermes) like the plague. Otherwise you are entrusting your property to a company of thieves confident that they will have to face no real consequences.

PS. The final conclusion to this story. Here is a direct quote from correspondence received from Hermes Executive Office:

"Please be advised a thorough investigation has been completed and the item was damaged and in no condition to be delivered and the parcel was destroyed."

11/23/20

"BBC Watchdog Live has received far more complaints about deliveries by Hermes than about any other delivery company." See the BBC Watchdog website for more info on this horrendous company.

Hermes UK aka Parcelnet are by far the worst of the worst in courier services. I've been through a new level of hell with this company and discovered a level of obstructiveness, disinterest and collusion with what appears to be widespread theft within Hermes. My parcel (value £760) was in the hands of the driver and out for delivery one minute, and then marked 'lost' the next. Hours and hours of my time has been spent chasing Hermes, from the robotic lackey at the bottom to Marijn de Lange, CEO at the top. None of them were interested. I've since made a complaint to Police and when you look at the negative reviews from the UK public up and down the country, people are reporting the same 'lost' items, items that the driver claims were delivered but were not, and other evidence of widespread theft. This level of theft is supported by Hermes executive of Hermes-Europe, who could not care less about their responsibilities to the public, judging by the obstructiveness of their responses to my emails. All I've tried to do is find out what the driver's explanation is of how he managed to lose my parcel when it was in his possession for delivery.

If you are wise, avoid Hermes and Parcelnet (who own Hermes) like the plague. Otherwise you are entrusting your property to a company of thieves confident that they will have to face no real consequences.

11/23/20

I've spent a month trying to find a parcel that I booked via Parcel2Go. I'll NEVER use them again for the fact that they've done nothing but get in the way of any real, common sense enquiry into the whereabouts of my missing parcel. I've lost £760 by using this company and the cowboy courier whose service I booked via Parcel2Go. Avoid them like the plague.

11/23/20

"BBC Watchdog Live has received far more complaints about deliveries by Hermes than about any other delivery company." See the BBC Watchdog website for more info on this horrendous company.

For over a month I tried to recover my property from Hermes aka Parcelnet. I even wrote twice to the CEO Martijn de Lange with no reply. The executive office of Hermes does not care about what you, the customer, may have lost to their incompetent parcel courier system, as evinced by the emails I've received from them. After a month of emailing, here is a direct quote from correspondence received from Hermes Executive Office:

"Please be advised a thorough investigation has been completed and the item was damaged and in no condition to be delivered and the parcel was destroyed."

Parcels don't get 'lost', they get stolen by Hermes staff. Hermes have admitted to intentionally destroying £760 of my property and there is no way I'll recover that money.

Tip for consumers:
Honestly, no matter how desperate you are for a cheap parcel service, don't use Hermes UK. They are not to be trusted.

Service
Value
Shipping
Returns
Quality

Stephen Has Earned 5 Votes

Stephen F.'s review of Parcel2Go.com earned 3 Very Helpful votes

Stephen F.'s review of Hermes UK earned 2 Very Helpful votes

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