Be very careful. I've also experienced the same blatant misinformation provided by this company. The refund policy is a disgrace, basically refusing to refund for anything you may have an issue with - mine was buffering (not my end, because I ended up using another provider with no problems).
I raised 2 cases to report this, only to be told the technical teams have reported no issues, with nothing from the technical teams to back this up. I still suffered from a service that at times was unusable.
Looks like I now have a battle on my hands to get my money back. Thankfully my bank will step in. I'm sure you don't need all this hassle, so steer clear.
I never review anything but feel I needed to warn the innocent consumer about this disgraceful supplier