Stephen C.

When the UK exits the common market send Santander back to Spain, good riddance to the jokers.
C/S don't have a clue about the layout and details of the poor online system they operate to reset memorable data. Only at the end it informs you have to wait 4 to 6 days for post to arrive. So you can't access your bank, completely locked out.

Time to contact the ombudsman, we have taken multiple screen images from the website to prove our case.
Time to switch well over due, especially looking at the bad reviews.

I contacted TrustATrader to ask about a builder who had 5 reviews posted (all with 5 stars) within less than a month. They were totally uncooperative and stalling with every email. Half the time they could not be bothered to read correctly. I had submitted reviews previously about the builder, but as predicted none of them were published/posted.
Use with caution!