I had purchased headphones before Christmas and waited for them to arrive which never did. Customer service and seller kept saying they will arrive please wait. I was very concern seeing that I had received the package which I never got?! I kept sending emails to customer service which never helped and the seller was a scam artist. No headphones, seller got my money, customer service is a joke. No guidance from them and only mention to negotiate with the seller. Hello! The seller is long gone! I wish I could post the emails from DHgate to show the crap I had. Please do your research and avoid this scam