Run as fast as you can. I ordered a set of black sheets on July 2,2020. Seven days later on July 9,2020 I get an email that my order has shipped. Another 7 days later, July 16,2020 the sheets are delivered and they're the wrong color and of much lesser quality than the ones I ordered. The same day I printed a return shipping label provided by them and the sheets were shipped back the following day, July 17,2020. Little did I know that they use a 20 mule team to deliver their returns. As of today, August 4,2020 the package has been sitting in the USPS facility in JERSEY CITY NJ NETWORK DISTRIBUTION CENTER since July 25,2020 which is only 8 miles away from it's destination of Brooklyn, New York. So we're talking over 30 days so far for a refund which doesn't get issued until it reaches the destination. God only knows how long it's going to take these losers to process the return and issue the refund.
Anyone who does business with this scam company should just pick up a gun and shoot themselves in the foot. Oh, and like the other reviews say"customer service" is not in their vocabulary and it's no wonder they don't list a customer service phone number. Should you want to check the veracity of my claim the USPS return tracking # is 9202 4909 8228 8422 3395 23. Yes, I do realize that they have no control over the USPS but if they used first class shipping for returns this would have been long done and over.
After seeing the Open Sky response I thought it important to add that they are referring to a completely different order that they couldn't fulfill.
August 12,2020 update. Received my refund, finally. What came as a shock is that the return is still sitting at the Jersey City postal unit. Must have some of those loser, idiots from that show 'The Jersey Shore' working there. I can only guess that Open Sky got tired and fed up with my emails and possibly also with waiting on the post office to do it's job.
I did find a great on line vendor, https://downcotton.com/ that has great quality sheets, 100% Egyptian cotton. They're a bit more expensive but as soon as you open them the difference in quality is immediate. Not only that but I had the sheets 4 days after I ordered them (none of this 7 days to process and then another 7-10 days shipping crap) and they have real people for customer service. After dealing with Open Sky for over 1 1/2 months what a relief.