stephen b.

I have purchased from these guys since they started and have almost always been pleased. A few items were not what I thought but all in all great prices on good items! I will keep buying.

I purchased the transfer of 20 films for $160 by Legacybox.com through Morningsave.com. The delivery and communication by Legacybox was good, but the quality of the digitizing was terrible. I received a notice shortly after the work began that some of the media was a different format, however all were the same these must have been too much trouble. My films were from the 60's through 80's and i expected some grainy effects or darkening but was i received back was just an obvious lack of concern for quality. They were out of focus, poorly lit with what seemed little to no adjustment for anything. Some of the films were not even transferred in there entirety. Had I not already digitized these films at home with simple equipment I would not have known how badly these were done. I had hoped with Legacybox advertised professional equipment they would make my films look much better than I had. This was not the case. I did contact them and Jessi at Legacybox offered to redo the digitizing which I declined for fear of reprisal and damage to these priceless memories for having complained. I told them if they desired to give me a refund that would be fine or I would just write it off as a life lesson. I understand occasional mistakes by a company BUT, The next response I got basically said I had purchased through Morningsave and they were responsible for the refund. I have to wonder if this same lack of ownership at Legacybox doesn't exist in those doing the digitization? I am sure the purchase price was passed through to Legacybox but now they want someone else to pay for the poor quality work. Amazing! This is why my recommendation is to look elsewhere for digitization of your precious memories.