Stephen B.

Inside the Southern 441 Nissan Palm Beach County Florida I was called a LIAR loudly more than once by the Service Manager around employees and Customers in the main show room.
I Recently had a new Antilock Brake System Module installed in my Nissan Pathfinder and I knew the connector (plug) had a crack on top but the connector locked and secured well to ABS module.
The vehicle was brought in to the dealership for Diagnostic Trouble Codes that were showing up and possibly needing Controller Area Network diagnostic. After picking up my vehicle, I observed that the ABS Module connector was glued to the ABS module and I was told the locking arm on the connector was broken and the connector was too loose to function properly.
I was never given a choice of how the repair work would be done. If I had been, I would have preferred a new connector be installed. When I questioned why it was glued, I was immediately accused of breaking the connector. I never accused anyone of breaking it in the first place, knowing it was cracked.
I was then loudly called a "LIAR" in front of customers and employees inside the dealership more than once in a threatening way. I was purposely disrespected, belittled, embarrassed, put in fear and humiliated at the dealership in front of other people.
By the way, I removed the glue holding the connector in place and had the connector checked by independent mechanics who say the connector is not broken. The locking arm functions and the connector fits securely to the module. I have been driving my car without any issues for weeks now. What did they fix? If anything, they caused me to break off the plastic on top of the connector to unglue it from the ABS module.
To add further insult, they charged me for over three hours of Controller Area Network diagnostic which cost $187.77 per hour. Every independent mechanic I went to said it takes one hour to do a Controller Area Network diagnostic. The only comforting thing with today's current affairs is they had to wear a mask when they were robbing me.
But more than the poor work done, it was being horrifically disrespected, belittled, embarrassed, put in fear and humiliated by a Service Manager in front of customers and employees that is not forgivable. I am a senior citizen only wanting good service and not to be attacked.
Save yourself the grief and embarrassment that I went through and avoid going to Southern 441Nissan or Greenacres Nissan which are Managed by the same franchise owner and also the same Service Manager who disrespected me.
Could you imagine what might have happened if I had a bad temper or worse?
I have been going to this dealership since 2007 and I have owned four Nissans.
It's about time I Bought American Again!
Good bye, Nissan, Never again!