This merchant refuses to refund returns of UNUSED UNOPENED merchandise. Only store credits are offered. Once they have your $ they keep it. They create the impression that refunds are possible in the first few sentences of their return policy. But if you look really hard at the small print at the bottom of the 500 word return policy you might see this non-sensical policy referenced.
Tip for consumers: Avoid unless you are sure you'll never need to return an item