Stephany P.

The first week of December, I ordered a $100 gift card for my niece for Christmas. Not only did it not arrive, LLL sent me an email asking me review my order. According to their own website, the package was eternally stuck in "waiting for pick up by carrier." Their customer service put me on hold for four minutes to confirm this, even though it took me less than 30 seconds to pull up my account on my end. She asked if an email replacement would work, to which I reluctantly agreed to only because if the very late date (it was already after Christmas). As we were getting off the phone she says "ok, you should have that in 3-5 business days." Seriously? It's already been 3 weeks and now you are basically adding another. I'm just so sad for my young niece.

Additionally, the day after Christmas I drove with my daughter to the closest town with a LLL to exchange one if the two pairs of leggings that she had received for Christmas. We were basically asked to leave immediately upon walking in. An employee stood at the door asking if people were buying, returning or exchanging. When we said exchanging, she strongly suggested that we come back another time as the line was over 20 minutes long. We decided to divide and conquer so I stood in line while she found a new item to purchase. We were out of there in under 10 minutes. They were busy yes, but I honestly suspect that it had more to do with keeping their end if year sales higher! It was a very strange experience, no one has ever asked me to not come into their store before.

My daughters and nieces are all on the LLL bandwagon (one is an athlete ranked among the top 10 in the world in her sport), I'm going to talk to them about this experience and encourage a new work out brand! Gym Shark anyone?