Stephanie T.

I used to love the unlimited service and would be so excited seeing the blue bag waiting for me at home. However, the service and quality control of the employees as well as the declining quality of merchandise has me ready to quit after several years of subscription. I've had multiple issues with items returned that they don't scan back in, leaving me having to stress and work with them to find it. I've had shipments sent in bags that were so beyond damaged, the dresses were falling out as they are delivered, but if I send two back in a bag I can't prove it was returned (like when they don't scan it in as mentioned above which happens more often than you'd think). That's not even taking into account the merchandise quality control issues - stains, tears, unraveling hens, hems redone quickly and unevenly in a mis-matching thread, dirty clothes, used Kleenex and melted chocolate in the pockets (gross!). Then there is the actual clothing - what used to be high end glamour things has been downgraded. Often the few they have are out in almost all sizes, leaving you to try to decide between a tent dress that flatters no one or a pair of Levi's (really? Levi's is what I pay $150/month for?).