I've made several purchases from NewChic.com and been very pleased with everything until last week when the delivery of coats showed a much lower quality than I had grown to expect from NewChic. I emailed them my concern and very quickly received instruction from them on returning the goods. I followed the instructions which included sending a copy of the postage receipt to prove I had sent the parcel and without waiting to receive the parcel back, NewChic refunded me in full via Paypal. NewChic acted in good faith displaying great integrity. They are a company worth doing business with. Well done, NewChic