Numerous emails and phone calls haven't helped. Many go unanswered. The company requested documents they didn't need as they "didn't realize how old the record" I requested was (despite the fact that the order clearly stated the year of the records), and then claimed the records were sent. This turned out to be untrue. The excuse I got for this untruth was that their computer Q-drive wasn't working. Then they requested records for the wrong address. Their latest excuse is that it's the state records departments' fault. Since the company didn't even place the orders for the bulk of the time I've been waiting, that excuse is clearly another lie.
There are five complaints similar to mine filed with the Better Business Bureau of Denver, Colorado. This suggests my negative experience with this company is not unique. This company also uses multiple names in different places: BackgroundsUSA, USAVital, AuthoriCheck, etc. Pretty sketchy.
I'm not sure how many phone calls I've made, but I sent eleven emails between 10/21/2019 and 1/23/2020 that were completely ignored.
One hundred sixty-nine days later, I am giving up on trying to get the records I requested and paid for. I'm demanding a full refund.
This is a terrible, unprofessional, and unethical business. You'll get excuses and lies rather than the information you paid for. Deal with state departments of Vital Statistics instead. You can do just about any records request you need by U.S. mail. Even with the slow rate of mail, you'll likely get what you need in less than one hundred sixty-nine days.