Placed order 10/9/2019. Still waiting on 1/15/2020.
Numerous emails and phone calls haven't helped. Many go unanswered. The company requested documents they didn't need as they "didn't realize how old the record" I requested was and then claimed the records were sent. This turned out to be untrue.
Over 97 days later, I am still trying to get the records I requested and paid for. I'm not sure how many phone calls I've made, but I sent ten emails between 10/21/2019 and 1/14/2020 that were completely ignored.
This is a terrible business. Deal with state departments of Vital Statistics instead. You can do just about any records request you need by U.S. mail. Even with the slow rate of mail, you'll likely get what you need in less than 97 days.