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Stephanie S.

  • 1 Review
  • 6 Helpful Votes
  • 1 Thank You

Experience: Health, Clothing & Fashion

Member since March 2018

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1 Review by Stephanie

SCAM. DO NOT BUY! They also delete bad reviews!!!

6 weeks after ordering and getting 4 emails saying they were being delivered, then being made, then delivered, then in transit, I contacted this store. They had not bothered to sort my order. Nothing was being done. They had lost my prescription and measurements. Upon re-measuring and re-entering my prescription, they took another two weeks to send them to me (2 months since ordering). They didn't even get back to me, I had to chase them up throughout.

They then sent them to the wrong address! Luckily a stranger contacted me to say they had a parcel for 'this person'. Not all customers would have a stranger call them to give them a parcel delivered to a random address. I had to call around and travel to pick them up. THEN I find the frames are crooked, dont sit straight on my face, (the hinges have not been installed correctly therefore don't sit evenly) have finger marks and dust all over the lenses (package had not been opened by the people that incorrectly received my parcel) and a dark brown tint on the lenses (I ordered no tint which I have written proof off). Also the frames are not genuine Prada, they are a knock off.
Sent from a random in Hong Kong, not their own branded packaging.

To top it off, the the lenses are the incorrect prescription. I cannot see through them. The correct lenses have been thrown in separately and are not installed in the glasses, covered in finger prints, scratches and chips. Second hand or severely mishandled.
They also argue the product defects and that they are used, despite receiving the clear photographic evidence below.

Incompetent, dishonest and a scam. Taking advantage of online market.

I am still waiting for a refund, and for them to offer to cover the return postage. Will be reporting to online store scam investigators and the commerce authorities of the business country origin if not refunded in full in 48 hours.

Tip for consumers: AVOID SMART BUY GLASSES They are very dodgy.

SmartBuyGlasses S. – SmartBuyGlasses Rep
Hi Stephanie,

We sincerely appreciate your feedback and I can't express enough how sorry I am about this situation. This is not the type of service I expect you to receive.

I do agree that this is not the ideal experience nor the experience we wish to provide to our customers. We deeply apologize once again for all the inconveniences. Please be assured that our quality assurance team and supplier have been notified of this situation as this is also unacceptable from the company's standard.

I can also see that our Service Manager is already in correspondence with you to help with the refund. I hope we can extend your patience for a little longer. Thank you.



Stephanie Has Earned 6 Votes

Stephanie S.'s review of SmartBuyGlasses earned 6 Very Helpful votes

Stephanie Has Received 1 Thank You

G L. thanked you for your review of SmartBuyGlasses

“wow. . .these pictures really, showing all scratched up QC Rejects Demo Lens . . .I almost took the plunge to buy from affiliated smartbuyglasses.com.sg”

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