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stephanies2069

Sophie S.

Contributor Level

Total Points
80

1 Review by Sophie

9/11/21

Stay away from BUYEE! They have terrible customer service!

1. The first thing is, their English online chat is impossible to reach, I waited from 9am to 2pm, finally one guy appeared, I saw it after 10 min and he had already left. Then I received no reply anymore!

2. When something happens, they refuse to bear any responsibilities and blame everything on customers! They are not trying to solve customers' problem, they are treating customers as a problem.

3. They also keep the coupons or refund from stores in their purchasing account and do not give it back to customers or let customers to use them.

4. Also, I grouped 2 packages of 1kg and 4kg, it became 7.5kg after consolidation! Not to mention those are just clothes and do not need any protective packaging!

I could not believe they can expand their service and partner with some famous stores with such terrible service. I believe there are much better choices out there.

Tip for consumers:
Just avoid it.

Products used:
Proxy service for clothes

Service
Value
Shipping
Returns
Quality

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