Recently lost one of the screw backings to my stud earrings purchased from Brilliance back in 2015. I contacted Brilliance to take advantage of the lifetime warranty, and was immediately provided all the necessary documentation and steps for sending in my jewelry to have a new backing made/provided. Called in this week as it has been a few weeks without any update. Turns out I had an old phone number listed on my account and Brilliance had been reaching out to the old number for a weeks! Danielle was super friendly and helpful in updating my phone number, confirming my new address for returning my jewelry to me, and answering some other miscellaneous questions. It honestly felt like I was chatting with an old friend, Danielle was casual and genuine, while remaining completely professional. This has been such an easy process to get my earring backing replaced and I know my jewelry is in good hands with Brilliance!