Carbonite recently lost 950,000 files (yep almost a terabyte). I caught it in time, but after 7 months of back and forth about where the files where, they finally admitted they deleted per their 30 day policy - this was after being assured by two techs that my files would be put back into the proper folders. I lost 15 years of work, and about 2 days arguing with the company. This is after spending roughy $1,000 for backups. At the end I asked that they ship me a disk copy of my remaining files, for which the charged me $280 dollars. Talk about insult to injury. In addition to all this there system is clunky, slow and is almost impossible to get your information from - it is pretty much a repository and even that doesn't work sometimes. Stay away from them, there are faster, cheaper, more flexible options out there that don't just delete 950,000 files.
I apologize you were unaware of our Auto Renewal Feature. We always place this information on our enrollment page so our members can be informed of this policy. We also allow our members to cancel their subscription by going into their Account & Settings or by contacting our Representatives who have no problem canceling for you. After the cancellation, you will always be sent a confirmation email so you know for sure that your account will no longer be billed. I apologize again for the negative experience but I hope this information proved helpful.