Stephanie P.

I booked a flight and the return flight was DIFFERENT from the one I selected. Something changed during their communication with the airline. I immediately called for resolution. They would not fix their error and tried to charge a cancellation fee. Put me on never ending hold and I had to call back. Only to be called out of my gender several times and to make it worse the supervisor hung up on me. I never cursed or raised my voice. I know how call centers work. I did it for three years. The worst flight purchase experience I have ever had. I will be sure to share this review on other platforms as well.