Stephanie N.

Chewy is such an excellent company. They have a wide variety of all pet-related products and for a fair price. Their customer service is outstanding- they're always just a call away with little to no hold time. Anytime I've had any food issues, they've taken care of it and allowed me to donate to local shelters- now that's a company that loves pets and supports local communities. I'll always be a Chewy customer!

It just isn't worth the savings.
I had an issue a few months ago- called three times within a 2 week period. Every time I called, I was told a manager would call me back and I never received a call back, hence calling in 3 times. I ended up giving up, but I'm sure that's their plan- I doubt they even have managers there- just people who are told to tell us that there's nothing they can do and a manager will call. Well, I came into another issue last week- I called in and am told the same thing. 6 days later I call back and wait 42 minutes to even speak with someone- I spend another 30-40 minutes on the phone with this girl- same thing, but promises I'll receive an email with a return label today- it's midnight and I've received nothing. I pay $180/year for the membership and they don't deserve my business or anyone else's. I'm canceling the membership, even though it's saved me a bit overtime- just not worth the hassle and stress.