Stephanie M.

I ordered from BooHoo with extreme caution because I ordered an outfit from Fashion Nova 5 days before and I was already having issues with them not shipping at all soooooo I took the risk and ordered from BooHoo... I have to say I am so impressed! BooHoo not only delivered ASAP but they sent me a courtesy email letting me know that they did not have something I ordered in stock and they would process the refund immediately. I received the refund today, and my package came from them 2 days ago. Everything was nice as expected, although I did order a size up just to be safe and the pants I ordered I will gift to someone - but I have no disappointments with this site whatsoever. Meanwhile, Fashion Nova took 8 days to even ship my stuff (11 to get to me)and the most expensive item was missing ($70) and it took for ME to reach out and let them know about it before they claimed that they will issue me a credit (which I still haven't received yet) I will order from BOOHOO again any day over FN.

I received an email stating that they have moved and have better than ever facilities and customer service and fast shipping... so I took a gamble and ordered with them on Saturday afternoon. Since then, my order has not shipped (5 days later). So much for the "Free shipping over $75" because my order was well over $100. Very disappointed in myself for thinking that they have improved things. Needless to say, I don't care how cute their stuff is I will not be ordering from them again. Maybe less marketing and more customer service would benefit this company.