I ordered a pair of boots for my husband for Christmas and they arrived in the original box with a plastic cover. So, when he accepted the package from the shipper, he automatically knew what he was getting for Christmas. I had to send the boots back to get a wider size and then after I was told they were in stock, surprise, surprise, they were on back order and my money had to be refunded to me. It has been 3 weeks, 5 phone calls, and I still don't have my money. NEVER again will I order from here nor do I recommend anyone else to either!