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Began the process over six months ago and absolutely nothing has come from it. Took weeks to get the paperwork to sign and verify, weeks to get an update after sending in the filing fee, and then suddenly they alerted me to let me know the court date was set for only two weeks away. I contacted them to find out if the defendant was even served his papers, I had paid extra to have a sheriff service, and they never responded. I emailed again, no response. Days before the court date, they finally answered my third attempt to reach someone and they said they were still waiting for service information and would contact me the following day. Of course, I had to email them again to demand the update they failed to provide and finally find out that they had not made contact with the defendant at the address I provided and asked for a work address. I provided his work address, the exact time and day he would be working, and sent a picture to help them identify him. They never served him. Weeks later and I still in the exact same place I started three months earlier, they sent back the same paperwork to restart the process. They also sent me paperwork that was addressed to the defendant. I emailed and demanded my money back. Of course they responded to that email right away telling me they don't refund active cases and then blaming the defendant for "evading the server" though there was no evidence to prove a sheriff ever attempted contact, but told me they would refile my case as a "courtesy" to me. Sent it back in March. No updates and no contact since then. No refund. Nothing about the process was simple, fast, or effective. False advertising at best. Complete waste of time.
Edit: In response to the condescending reply below. I contacted them on the 1st, 2nd, and 3rd of February 2019 and only received a reply after the fourth attempt. Their response to my questions was that they did not have the information to answer my questions, and would contact me the following day. Again, they didn't. I had to demand the update in a fifth email. After failing to ever serve the defendant, sending me the wrong paperwork, ignoring my emails, and accomplishing nothing, I demanded a refund on the March 2,2019. They have provided no refund, no updates, and have not contact myself or the defendant and any point since. It is now May 1,2019. Reviews such as these reflect exactly who they are as a business, completely lacking in customer service. Or any service at all.
Tip for consumers:
Don’t. File yourself and save yourself the trouble.
Explained the problem I'm having with Instagram and told gethuman that using the automated system at Instagram is not working and that reaching a real life human being was the only way to fix my account. They assured me they do this all the time, that they have a direct line to instragram personell, and would have my account fixed in days. It's been four weeks and I had to demand a refund. Literally all they were doing is filling out the same electronic forums I had already done hundreds of times, which I reiterated numerous times to the gethuman "case worker," and received absolutely no help at all. Worthless.
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I had initially used this service to file for small claims court. They advertised as...
My small claims court filing was rejected by the court in which it was filed citing they were not...
Thank you for the review. We will use this to make our services better.
However, clients case was prepared and filed accordingly per our scope of services with county/state protocols. She received notice of her trial date, but her defendant was not served via Restricted Mail Service or third party process at the address she provided. She is blaming us for non-service of her defendant. We do not perform the serving. It is done third party and restricted mail delivery. No firm, sheriff, courthouse or third party process server can guarantee service on an individual evading such as her defendant. These are third party entities and we must wait for their responses. Her emails/call have always been answered promptly. We are still assisting this individual with the process. She has requested a refund of the court fees, our fees and third party process. Court fees are non-refundable, nor are third party processing costs. Non-service on a defendant does not constitute a refund for work done to no fault of any party.
We keep our fees affordable and we are very reputable. We have assisted thousands nationwide and get positive comments daily. But service on a defendant that is evading is out of our control. To help her with her case, we are now paying her court fees out of pocket and serving cost at the new address provided. This review was made without contacting us in regards to her new date and service.
We will continue to assist our client and help her finish this case as we do with every case with similar issues. These types of reviews do not justify the mission of our company and service; it is merely on the grounds that some defendant(s) are not served due to bad addresses, no contact or simply evading, hence the reason for a lawsuit.