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Stephanie K.

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Experience: Clothing & Fashion, Health

Member since April 2021

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1 Review by Stephanie

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After receiving a pair of compression leggings with holes in them and threads hanging out of the seams I contacted customer service immediately as unlike most companies you cannot download a return label you have to request it. To say they made me jump through hoops for said label is an understatement. They insisted that I send photos of the leggings, their servers only accept a certain size file so after 4 or 5 attempts they finally received the photos which they then deemed unacceptable because you could not see the label! So I had to go through the process again, though I did inform them that under EU law I have 14 days to send back an item if I do not want it for a full refund so why they insisted on the photos made no sense, whether the leggings were faulty or not I am still entitled to a full refund, so much time wasting, quite unbelievable. I sent my fist email the day I received the leggings - 16th of March, it is now 14th of April, nearly a month later and still no sign of my refund. Having to contact them yet AGAIN they have started the time wasting process of now requesting a photo of my post office receipt from when the item was returned to them. Really an absolutely awful company to deal with, I've never encountered anything like it in my life. Only reason I can find for 1 star is the delivery time was decent but if I could give a minus number for the rating I would. Do not recommend the company or the products whatsoever 43.94euro later and all I have to show for it is a headache.

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Products used:
I ordered compression leggings which were faulty


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