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Stephanie K.

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Experience: Clothing & Fashion

Member since November 2019

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1 Review by Stephanie

11/6/19
I placed an online order through Aeropostale.com on 10/25. On that same date, one hour later, I received an email from Aeropostale stating that my item was still in my cart, and that the order was not complete. At that time I logged back into the website, and re-placed the order. I then received 2 emails confirming 2 different orders. I immediately logged onto their customer service chat and requested that the duplicate order be cancelled. I was given a Request ID# of 25734252 to cancel my order. On 10/27, 2 days later, I was sent an email stating that the order had already been placed for shipping, and could not be cancelled. I found this curious because I cancelled the order within 5 minutes of placing the duplicate order, and this email was being sent 2 days later. The company informed me that I would be sent a pre-paid label for a return, but that I would not be reimbursed for the shipping fees. I was never sent the pre-paid label, and I do not feel that I should have to pay the shipping fees when I was tricked into making a duplicate order. I feel that they were being deceptive by waiting 2 days to respond to my cancellation request, and then did not send out the label so that I could return the item.

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