Developed in part with a grant from
the National Science Foundation

Stephanie K.

  • 1 Review
  • 0 Helpful Votes
  • 0 Thank Yous

Experience: Clothing & Fashion

Member since November 2019

  • Review


  • First Reviews


  • Thank Yous


  • Fans


  • Profile Views


Review Distribution

1 Review by Stephanie

I placed an online order through on 10/25. On that same date, one hour later, I received an email from Aeropostale stating that my item was still in my cart, and that the order was not complete. At that time I logged back into the website, and re-placed the order. I then received 2 emails confirming 2 different orders. I immediately logged onto their customer service chat and requested that the duplicate order be cancelled. I was given a Request ID# of 25734252 to cancel my order. On 10/27, 2 days later, I was sent an email stating that the order had already been placed for shipping, and could not be cancelled. I found this curious because I cancelled the order within 5 minutes of placing the duplicate order, and this email was being sent 2 days later. The company informed me that I would be sent a pre-paid label for a return, but that I would not be reimbursed for the shipping fees. I was never sent the pre-paid label, and I do not feel that I should have to pay the shipping fees when I was tricked into making a duplicate order. I feel that they were being deceptive by waiting 2 days to respond to my cancellation request, and then did not send out the label so that I could return the item.

Stephanie hasn’t received any votes.

Stephanie hasn’t received any thanks yous.

Stephanie doesn’t have any fans yet.

Stephanie isn’t following anybody yet.

Similar Reviewers on Sitejabber


Do not use a pay pal account to purchase any items on Aeropostale's. Once I paid with Pay pal,...


I had a horrible experience with their shipping, this is the second time it has occurred ans I...