stephanie J.

I ordered a shirt that looked great in pictures, but what I received was a pixelated, grainy mess. It looked like someone copied an image thumbnail from someone else's site and then pasted and enlarged the image before slapping it on a shirt. I submitted a complaint and they said that at this stage of the process, I'm not eligible for a refund, just a reprint. I told them that a reprint wont fix the fact that the art is low quality and enlarged past what is reasonable and that you can practically see the pixel lines. They insisted on sending a reprint first.

The second shirt I received was a more color saturated version of the exact same hazy, ill-defined, pixelated image. I contacted Customer Service again and was told that I was only eligible for another reprint, not a refund, and if I wanted to proceed in the refund process I had to consent to another reprint. So wasteful, but after much protest, I consented. Then I got an email today saying I'm not eligible for a reprint or a refund. Insane. I would have never intentionally ordered a shirt that looks so tacky and homemade. I know exactly what stolen art and/or cheap graphic production looks like, and this fits the bill.