I ordered a white dress that looked nothing like what I received, which was within a week. I contacted the return department and they offered me a $7 credit if I kept the dress. The dress (which was misrepresented) cost was $34. Because of principle, I returned the item (following Luvshe's exact directions) in September 2019 which costed $23.50. I still don't have my refund. They will not respond to texts or emails. I don't know what to do. I will NEVER order from Luvshe again and I suggest you don't either. All the bad comments here are accurate. Everything about this company is fraud.