Stephanie G.

I would not give any stars to this company. I ordered 2 items that were on sale. Next thing I know Im automatically signed up for there 3 week subscription. They end up sending the same items for the next 2 weeks after (according to them you can get different items if make another purchase) What I thought was getting 2 items Ive ended up with like 5. Oh ya, the other 2 weeks they charged my card was for the same item but at regular price?! Every time I have emailed support I get Luca Richter. They're useless as tits on a bull. They copy and paste the same email and say please feel free to contact me if you have any questions or concerns. They never leave a number so youre constantly emailing back and forth. They'refusing to give me a refund when I only wanted 2 items and told them that I would pay or the 2 items I purchased, however, I want to return the other 3 items that I dont want. Luca Richter keeps copying and pasting their email. On their website theres a return policy form. I filled it out emailed it to the email address they have posted below it and cc'd Luca Richter on it. I never heard from the other person I only heard from Luca Richter and they keep ignoring my request to send the items back and have a refund. What is the point of having a form to fill out on your website if youre not going to honor it.

On top of that. You pay so much for something your couldve bought at Walmart or an arts/crafts store. You dont get any backing with it (the wood to mount the canvas on). Its so not worth the money.

I suggest you stay far far away from this company. You automatically get signed up for their 3 week subscription and they charge you at full price after words and when you call them out on it they refuse to give refunds and ignore your questions on where to send the items back to get a refund for the extras that you dont want!

Do not, I repeat DO NOT order from this company. I went on line weeks ago to purchase some cute clothing and then I saw the horrible reviews. I emailed them to cancel my order. I got am email from Yolanda asking me to reconsider and too not go by the reviews that everyone has a different experience. I emailed back saying that I would give them a chance, however, if there is any discrepancies with my order I would be sending it back and want a FULL refund. I got an email the next day saying that my order was cancelled.

Yolanda (if thats even her real name) emailed me later on saying that my money would be put on a 'wallet' on there site. I replied back Yolanda and said I dont want a store credit. I have no intentions on ordering from this store ever again and I want my credit card fully refunded. I called my credit card company and advised them of what was going on. I called them multipe times explaining that my order has been cancelled and I still havent gotten a refund and that Yolanda isnt getting back to me. My credit card company tried calling them and he got no answer.

I emailed Yolanda again, asking for my refund and she said not to worry I will inform you when its done. (ya right, lady. Ive been asking for this refund for weeks now and keep getting the run around. Im not going to wait on you.) I told her that I want it no later than a certain date. The response I got back is that it takes 7-10 business days. Ive been waiting weeks for this refund. Its now been over the allocated time since I got that last email from her and guess what, nothing. I emailed her, again for the 100th time demanding my hard earned money to be credited back to my credit card and I told her I wanted by yesterday at 5pm. Ive heard nothing from Yolanda. I emailed her again last night saying that I will stop until I get my FULL refund from this company and ignoring me is not helping the situation. I have to again, call my credit card company and tell them to dispute this purchase, because im not paying for an order that I cancelled weeks ago. I have the emails to prove it to them.

Im still waiting to hear back from Yolanda or someone who can address this situation in a very fast and efficient manner.

Whoever you are, DO NOT purchase anything from this company. Its sooo not worth it. Spare yourself the headache and RUN far away from this place.

A very pissed off customer