Developed in part with a grant from
the National Science Foundation

Member since March 2019

  • Reviews 1
  • First to Review 0
  • Thank Yous 1
  • Fans 0
  • Profile Views 29

Review Distribution

5 stars
4 stars
3 stars
2 stars
1 star
1

1 Review by Stephanie

Thumbtack

Thumbtack

3/11/19

As a pro with Thumbtack for over nine years I finally terminated my account today (11 Mar 19). Thumbtack billed me $3.95 twice today AFTER I warned them not to do this, even after my account was deactivated.

Please be aware of the following:

T. sends out duplicate leads, which I've responded to in the past, and still refuses to refund money when this is brought to their attention.

T. bills me for inaccurate leads or leads I've outright declined.

T.'s favorite phrase for Pros is "What's your availability?" I've answered many of these requests and have received about one response back for every ten I spent time on.

T. is greedy with a non-responsive customer service department. Formal on-line complaints and/or disputes are ignored. T. needs Pros to function but it's a pathetic one-way street with their lack of quality control and more importantly, lack of professionalism in dealing with Pros.

Stay away from Thumbtack. They are definitely bad for your bank account and your peace of mind.

Stephanie Morris Girton
Fresno, CA

Stephanie Has Earned 2 Votes

Stephanie G.'s review of Thumbtack earned 2 Very Helpful votes

Stephanie Has Received 1 Thank You

cammien
Cammie N. thanked you for your review of Thumbtack

“Thanks for your review! I hope they go out of business and someone with integrity replaces them!”

Stephanie doesn’t have any fans yet.

Stephanie isn’t following anybody yet.

Similar Reviewers on Sitejabber

briang369
4/12/19

Do NOT use this site. As a customer or a pro, it is just horrible and filled with bugs and...

sams602
4/10/19

I have been a member of Thumbtack for years. I have spent hundreds of dollars on leads. It's come...