First time buying a product from Brooks Brothers and I ordered two pair of pumps that were on sale from $298.00/pair to $69.00/pair... that much of sale should have been an indicator something was wrong. Can't get my foot inside my normal size and the leather is terrible and won't stretch. I tried to get customer service assistance and I got an email response with a link to a return system. Turns out my sale shoes cannot be returned or exchanged. Nothing like pure disappointment. DO NOT SHOP HERE!