Stephanie E.

I ordered a what I thought was a cute half heart necklace on this website and when I FINALLY got it I gave it to my boyfriend and we noticed that BOTH necklaces had a hole slightly open which made the entire chain come off. We tried to fix them, he managed to fix one of them nicely, but then the other little loop came COMPLETELY off the chain after I put it on! A loop that you can't fix yourself! I was so. Mad. The other chain that I was trying to fix came out horrible and I stopped and was thinking "what am I doing? Why am I fixing something that I JUST bought?!" So I told him I had to take it back.
I contacted the Costumer Service people and I complained and all that, showed them the pictures of it and they were very nice about it and gave me a link on how to return the item. I think I thanked them and stuff but never returned it cause I was busy with personal things.
After about 2 months of passing the box with the damaged necklaces I finally thought "whoa! This is still here?! I gotta return this and get the money that I need now back." I deleted the emails that they sent me and then I looked on the site to find out how to return the stuff and I couldn't find it so I emailed them asking "What do I do to return my damaged merchandise?"
And one... lovely lady replied asking for pictures of the items and then said that she sees that I tried to return them 2 months ago and asked "what happened?" I tell her that's personal (it REALLY was.) but told her what happened and her snobby self replied "Thank you for your email. A personal reason is reason enough, thats all you had to say, thank-you. Can you please take a picture of the item if its not too much trouble"
GEE. THANKS LADY. After getting the cheap necklace I though "Wow. These people suck." And after going through their Costumer Service people I was thinking their merchandise still sucks but their Customer Service team is pretty good. But after the SECOND time around I was thinking: Worst. Site. Ever.