Stephanie E.

So now my account is cancelled, even though my Novatel MiFi indicates devices are connected, two phones indicate they are connected to FeedomPop, but there is no internet connection since 11. 01. 17, my account has a $10.00 credit and has recently 11 been billed a $4.99 monthly charge, which I still don't know what that charge is for, FreedomPop customer service says my account is terminated because I complained about unapproved monthly charges for what was supposed to be free internet. My card was charged, for three months, $34.99 for a service plan and $4.99 for monthly service. From day one I indicated, in writing, all I wanted was the free monthly internet, with the option to top up, no phone service, no other internet plan. I discovered the sneaky charges when I OKed a $15 top up charge and was alerted about the suspicious charge by the credit card company. So I checked the billing and account and saw the extra $40 a month charges. I demanded FreedomPop refund the charges. They "as a courtesy" refunded one month's charges, and the $15 top up charge, which I actually had OKed, but I demanded all 3 month's charges be refunded. Which they were. Then I saw they had charged another $4.99 monthly charge, for the free internet, so I added $10 to the account to cover any top ups. But I did not say yes to automatic top up charges. And I did supply a credit card to the account. So now I have no internet from FreedomPop, and no response for several days to emails sent to their customer service. Truly, it looks like this offer was set up to get access to credit cards for suspicious charges. I am appalled.