stephanie d.

I went to metropcs in november 2015 to get a phone and the agent convince me to get samsung galaxy s6 which cost $500. I was so happy because she told me if I do the smart pay i will paid the phoine $100 each month until i am done Total $1200
That was a lie because after that smart pay sent me an email saying that my bill will be 100 each month for 12 months. I called them and do all my best to return that phone the next day and get my money back.
Till now they owe me 94.51 which was the price i started the lease with and they wont give it back.
Those people are so bad on the phone and they ignore you when you ask for the supervisor and their email sucks\
I am fighting to get my $ 94.51 back even though my bank wont help me. I am a student and part time worker so my money deserve to be use efficientlty
DO NOT go near this company there are bad as hell
I need help to get what it is for me

I sent a the receiver with a hardware failure that i bought in September 2015 and that was up under warranty that did not work in December 12 2015 now till January 11 2016 didn't get any answer by mail or phone. I have called customer service several times spoke with a customer service rep that did not solve my problem. Then the transferred the line a supervisor who never pick up the phone for 1 hour. I shipped the item with my own money and one of those representatives couldn't find the equipment. I have the tracking number from UPS which shown the person who received the equipment, Customer service is terrible and awful.
Need a replacement ASAP please
This is unacceptable my ticket number is *******