Stephanie D.

Granted I am really not a teenager anymore, I still love wearing this brand. I bought several items online & when they arrived I tried them on. I had to take a few shirts back because they didn't fit me right. When I took them into the store (I had both of my kids, 2 & 4, in tow) to return them one of the sales people were working on displays & asked me what I needed. I told them I had to return some things and they asked if I would like to exchange them for something else. I politely declined considering I had my kids with me or I would have. The person called a different person from the back to handle my return. Not exactly sure why this person couldn't have done it considering they were right there but whatever. Another sales person comes and does what she needs to do to refund me. Another sales associate comes up and starts talking to the first sales person that I encountered. The music in the store was a little loud but I could hear the conversation the two were having. They were talking about ME! Before I left I made sure I turned around to them and put in a few scents worth to them. I found it very unprofessional and most of all rude! If I ever have to return items to this store again, I will go to a different location!

I wrote a review yesterday about my experience. I forgot to mention that if you don't start an account with them you can't contact customer service. I did not receive any kind of communication from them yet. I have checked my Spam box and there is nothing there. With the last review I provided my Receipt number. Apparently that was the wrong number. All I have is the receipt from the Paypal payment & an invoice number. Please Rosegal rep person, email me directly at *******@gmail.com