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I have orders that have been pending delivery for over a month, and the customer service department simply does not care. I have been an Adoreme customer for years, but at this point, I am disgusted with the lack of service and do not recommend purchasing their products. The "customer service" team is apathetic and extremely unhelpful stating that there's nothing they can do and the matter cannot be escalated. I've spoken to at least three offshore reps. They deserve zero stars.
Stephanie C.'s review of Adore Me earned 4 Very Helpful votes
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I was subscribed to their elite box subscription where you pay a $20 styling fee that gets...
Hi Stephanie,
Thank you for this review!
We are very sorry for the difficulties that you have encountered. Indeed, delays are highly regrettable, especially that this is not the kind of service that we aim for, neither the impression that we want you to have towards Adore Me.
We also always wish to ensure great customer experience and minimize any discomfort as much as possible. But, even so, just like any other company, we do this by following certain internal policies that have been put in place to efficiently help our customers. We apologize for the inconvenience caused.
Don't worry, we always guarantee assistance whatever may happen to your package. Your review has been forwarded to one of our agents and would be more than happy to help you by email, regarding this matter.
Please let us know if there is anything further we may do to assist. Our customer service is available to answer any concerns you may have.
Best regards,
Adore Me
help@adoreme.com