Ms.Jo you are a pleasure to do business with. I watched you get cursed and yelled at over the new paperless system, which none of it was your fault. I think you have great communication skills and very professional at dealing with the public and trying to solve unhappy people's issues that are occurring. I would like to thank you for your pleasant attitude, and your patience with everyone and with the new paperless system. I value your business ethics. Thank you, Stephanie Brady