Easy, hassle free returns their website says. WHAT A JOKE. They don't let you return anything, customer service is HORRIBLE, there are clear language barriers, and they don't care about satisfying the customer.
I bought bracelets for my bridesmaids that looked NOTHING like the website when they showed up. I am not allowed to return them because they are "personal" items and I cannot return them for sanitary reasons. However, I have tried explaining, both in words and pictures, that they are DEFECTIVE. The pearls have strange lines through them. I don't know if they were trying to imitate fresh water pearls or what, but it looks terrible. As for the engraving, it is so faint you can hardly read it, on top of the fact that they look tarnished, and there are weird bumps on the metal too. Like bubbles in the coating or something.
I wish I would have found this site with reviews of them BEFORE I wasted my money on buying JUNK from these horrible people. NEVER BUY FROM HERE - DO NOT WASTE YOUR MONEY.