stephanie b.

We bought our Star Wars tickets in October when they went on sale, got a confirmation email, number, they charged us, the tickets are listed in my purchase history and everything. So tonight, thankfully even though we had reserved seats we decided to get to the theater super early to get snacks and all that. We go to the counter to get our tickets printed and they tell is they "Can't be released". What does that mean? We get sent to the manager. He tells us the same thing, and that we need to contact Fandango. After waiting 40 mintues with us and the manager on hold with them and no answer, the manager kindly gave us tickets for 2 different seats that had not been filled yet near the front. He said he suspected an error on Fandango's part, and that the seats were possibly sold twice. I didn't have any errors or weird refreshing screens while checking out, so I don't see how it could have happened. So we went and sat in our original seats and sure enough people show up with tickets for them. All in all, the guy at Penn Cinema was awesome and we got to see the movie, but it was super inconvenient and shady of Fandango.