Stephanie B.

I have been a loyal customer of zazzle for many years. Unfortunately, my last two orders went terribly. For the first one, I received one of my items but not the other. Two months later, somehow the intended recipient received two of the same item that had never arrived earlier. For the second order, it was canceled twice with no notice. The only reason I discovered the cancellation is that I checked on the shipping status online. I still dont know why the order was canceled. In addition to these problems, I have found that my recent orders have taken way longer than usual to get to me. On the several occasions I have tried to contact zazzle about these issues, the online chat button was never available, the wait to talk to a person on the phone was over an hour, and I did not receive a response to my emails. I will be using other companies from now on.