Stella G.

As a physical store, I have never had any problems with Zara at all. This was my second time ordering something online and it was an atrocious experience. I ordered a jacket and a pair of boots that I had wanted for some time. As I was tracking my package I found out that it said it had been delivered, but it said it had arrived in Pennsylvania when my address is in Maine. I called only to find out that my package had been returned to them and on top of that the items I had wanted were sold out and for some reason, they could not resend the package. Everyone was avoiding my questions on where my package truly was and I had to pry them to even learn if I was going to get a refund. A week later I got a call from someone saying the same thing that my package was lost and they could not give me the items, still no mention of when my refund would come in. Almost 3 weeks later I finally called them again asking where my $100 was and now I am expected to wait for them to "review" my case before my refund is processed which will most likely take another 2 weeks. As a college student, $100 is a lot and to not have my clothes or my money until a month and a half later is horrible.