steff T.

"This is a horrible company.
I ordered for $1000 two hansgrohe items as they had competitive pricing on Feb 7th.
On Feb 11th I send them an e-mail to cancel it as the item was back ordered, although they charged my credit card immediately for the full amount.
I called them on Feb. 12 to make sure the order was cancelled and after several attempts to find out what was going on they told me the day after I called that I cant cancel it as it has just shipped from Hansgrohe directly.
I just got the package today and surprise, they sent the wrong item and the second item I ordered is missing altogether.
I sent an e-mail to their service and I am waiting for an answer but already expect the worst, I am contemplating taking legal action.
Lesson learned, don't get tempted by the cheap prices they post on their web site, they will ruin your project and cost you more."