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stefan p.

  • 1 Review
  • 1 Helpful Vote
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Experience: Business

Member since April 2017

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1 Review by stefan

4/2/17
I sold a VW filler Cap on Ebay. I sent it in a Jiffybag, the whole thing doesn't weigh 100grammes. Four days later I get a "donotreply" email telling me the parcel weighed 9.55 Kilos and I need to pay a surcharge otherwise the parcel won't be sent. I spent most of Sunday, my only day off chatting to some uninterested soul who provided me with links that eventually lead to forms that need to be filled in and pictures to be uploaded.My wife in the meantime tried to find a phone number. None she found is in use... I was asked for pictures of a parcel that I had already sent. I was asked for pictures with the item on scales... the mind boggles. The fact that an envelope with an item the size of a jam jar lid could not possibly weigh 1 kilo, let alone 9.55 kilos is of no importance. The fact is that I had to dispute the claim or pay, otherwise no delivery.. Now I am wasting even more of my time filling out reviews. Outfits like these should be barred from running a business. For you out there who would like to give them a try I can only say good luck, you'll need it
diannef14
Dianne F. – Parcel2Go.com Rep
Hi Stefan,

I’m sorry to hear about your frustration with this extra charge. Unfortunately, these charges are beyond our control.

Because our couriers carry hundreds of thousands of parcels a day, there’s a very slim margin for error when it comes to declared parcel sizes. Couriers issue surcharges for under-declared parcels in order to compensate for the extra time it takes to process them.

If you feel you have grounds to dispute this charge, you can do so here - https://www.parcel2go.com/content/surcharge-info

To avoid these charges in future, we’d advise rounding up your parcel measurements when declaring the size and weight. This should compensate for discrepancies between your measurement and the courier’s.

Should you need any further assistance, you can email me with your P2G reference number (in your confirmation email and your account area) to online@parcel2go.com.

Dianne Fisher
Parcel2Go Customer Services

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